Work Experience

Roles: Senior Sales Operations Manager (Mar 2025 – Mar 2026) · Sales Operations Manager (Sep 2021 – Feb 2025)

Key Achievements:

• Delivered +21% sales growth for Amazon US over five years through CPFR-driven forecasting, strategic joint business planning with Amazon and internal partners, and in-stock optimization
• Achieved +59% YoY sales growth for Amazon Woot by launching a new program that converted excess and end-of-life inventory into profitable revenue, with pricing guardrails that protected brand margin
• Led the end-to-end build of a new direct-import program with Amazon Canada, Mexico, and India, scaling new-country presence to a 51% sales increase over four years by building operational infrastructure with cross-functional teams and integrating promotions, supply chain, and demand planning
• Supported high-velocity events, new product introductions (NPI), and end-of-life (EOL) transitions by translating revenue targets into time-phased inventory requirements, ensuring in-stock readiness and on-time execution
• Expanded the brick-and-mortar footprint across APAC and North America by leading operational onboarding for new accounts (EDI setup, routing guides, merchandising), enabling revenue-generating launches and seamless go-lives
• Established and led a monthly global revenue review aligned with the S&OP cycle, converting forecasts into actionable recovery plans and strengthening demand–supply–financial alignment
• Directed high-impact commercial and operational reviews across internal business units, identifying bottlenecks and structural barriers to unlock long-term brand opportunities for key accounts (Best Buy, Walmart, Target)

Roles: Buyer (Sep 2019 – Aug 2021) · Assistant Buyer, Supply Chain (Apr 2017 – Aug 2019)

Key Achievements:

• Drove multi-year revenue growth of ~25% with minimal supply constraints and a 15% reduction in raw-material costs by implementing 6–12 month rolling forecasts and negotiating pricing with global technical and trim suppliers to mitigate supply risk across Asia, North America, and Europe
• Managed USD $11M in accounts representing over 25% of Arc'teryx's top 40 material suppliers, spanning commodities, technical fabrics, and trims across three continents
• Led a team of three purchasers overseeing 1,000+ raw materials for a 247,000 sq. ft. manufacturing facility, optimizing forecasting, inventory, and production to increase annual output by 12% YoY

Roles: Logistics and Customs Coordinator (Jan 2015 – Mar 2017) · Outbound Logistics Assistant (May 2014 – Dec 2014)

Key Achievements:

• Represented Distribution and Transportation at the weekly sales-budget tracking meeting to align operational velocity with global sales targets, outperforming targets for two consecutive years
• Developed predictable tracking matrices for global distribution centers to match invoicing pace, mitigate capacity roadblocks, and provide clear inventory-flow visibility to internal stakeholders
• Managed global outbound shipments across four distribution centers, supporting dealers, direct consumers, and the business in 40 countries within service-level agreements